Terms & Conditions

Terms of Sale

These Terms will apply to any contract between Love Lane Boutique Ltd and you for the sale of Products. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you expressly agree to be bound by these Terms of Sale. We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.

Please note that we operate under different Terms of Sale when shopping in our boutique.

1. Definitions

In these Terms of Sale:

‘we/us/our/ours’ means Love Lane Boutique Ltd

‘you/your/yours’ means the customer/buyer/purchaser or potential customer/buyer/purchaser

‘goods/products/items’ means the goods which we will supply to you in accordance with the contract

2. Orders

Orders must be placed online at http://www.lovelaneboutique.co.uk.

3. The Contract

Your order for Products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase Products from us, you will need to take the following steps:

Add the Products you wish to purchase to your bag and proceed to checkout;

You must select your preferred method of delivery and confirm your order and your consent to these Terms of Sale;

You will be asked to enter your billing, delivery and payment details;

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been despatched. The Contract between us will only be formed when we send you the confirmation of despatch.

Please take the time to read and check your order at each page of the order process.

We will not file a copy of these Terms of Sale specifically in relation to your order. We may update the version of these Terms of Sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these Terms of Sale for your records.

The only language in which we provide these Terms of Sale is English.

4. Availability

All Products offered are subject to availability. If we are unable to supply you with a Product, for example because that Product is not in stock, we will inform you of this by e-mail and advise you of an expected delivery date. If this is unsuitable we will offer an alternative product or if you have already paid for the Product, we will refund you the full amount as soon as possible. We reserve the right to withdraw any Product from this website or edit any information on this website at any time.

5. Price of Products

Our site contains a large number of Products. We use our best efforts to ensure that the prices of Products are correct but it is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our website. To check relevant delivery charges, please refer to our Delivery page.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed in writing.

6. Accuracy of Content

Every effort has been made to verify the accuracy of the product descriptions, sizes, prices and specifications on our website. The colour accuracy of the displayed product image will be dependent on your viewing conditions, therefore please allow for colour discrepancies. 

7. Payment

You can only pay for Products using a debit card or credit card, or by using PayPal. We accept the following credit cards: Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro and JCB.

8. Your Warranties

You warrant to us that:

 You are over 18 years of age

 You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these Terms of Sale

 The information provided in your order is accurate and complete

 You will be able to accept delivery of the product(s)

9. Delivery

We will arrange for the Products to be delivered to the delivery address entered on your order. The timescale for delivery is dependent on whether the Products are held in stock and the delivery service selected. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery Prices and Estimated Times (In Stock Items)

UK – free for orders over £100, £5.00 for orders under £100  – 3-5 working days

UK Next Day – next working day delivery is available for orders placed before 12 noon GMT. Orders placed after this time will be despatched the following working day on a next day service.

Europe – £8.00 – 5-10 working days

Rest of the World – £15.00 – 5-10 working days

Orders that include personalised, bespoke, made to order, back order and/or dyed to order items will take longer. This can vary from product to product and will be shown on the individual product details page. Orders that include any of these items will be despatched when all items on the order are available. We will e-mail you to inform you of an estimated delivery date.

Products will be delivered to the delivery/shipping address stated in your order. Parcels which are not delivered or are late are the responsibility of the carrier. All parcels require a signature.

If you are unable to sign for your package, items sent by Royal mail will be held at your local sorting office. Recorded Delivery items will be held for 7 days. Special Delivery & International Signed For will be held for 3 weeks, after which time, the package will be returned to Love Lane Boutique Ltd. In the event that we use an alternative courier, they will leave a relevant card that will inform you of how to have your parcel re-delivered and how long the item will be held before returning to Love Lane Boutique Ltd.

We reserve the right to send Products in separate packages to ensure a faster delivery service. We do not take responsibility for late or non-delivery due to Events Outside Our Control. We will use reasonable endeavours to deliver Products on or before the date for delivery set out in our order confirmation. However, we cannot guarantee delivery by the relevant date.

10. International Delivery

Products delivered to destinations outside of the UK may be subject to import duties, taxes, fees, levies or other charges imposed by local legislation. The recipient of the product is responsible for all such charges and any associated customs formalities. You must comply with all applicable laws and regulations of the Country for which the Products are destined. We will not be liable or responsible if you break any such law.

Please be aware that it is the recipient of the goods, not the person who has ordered them, who will be responsible for payment of these charges. If you are ordering Products to be delivered to someone else, you must make sure that they are aware that they will be responsible for these charges. 

Regrettably we have no control over these charges, nor can we predict what they might be, therefore we are unable to offer any assistance with this. Charges vary by Country, therefore we recommend contacting your local customs office for information about applicable charges before placing your order.

We are required by UK law to declare the full retail value of the items on all customs invoices.

11. Risk and Ownership

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you upon the later of:

(a) delivery of the Products; and

(b) receipt by us of full payment of all sums due in respect of the Products (including delivery charges).

We will be entitled to recover payment for the Products even where ownership has not passed to you.

12. Cancellation Rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any dyed to order items and exemptions as covered under our Returns Policy). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel a Contract, please contact us in writing to tell us by sending an e-mail to [email protected]. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. dyed to order) or other exemptions as covered under our Returns Policy.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days. Please note that once we have processed  the refund, it may take up to 10 working days for the funds to be credited back in to your account.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you.

13. Statutory Rights

Nothing in these Terms of Sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

14. Refunds

If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your return.

Earrings, dyed products and any made to order items are excluded from our return and refund policy. These items cannot be returned or refunded.

15. Limitations and Exclusions of Liability

Nothing in the Terms of Sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the Terms of Sale.

The limitations and exclusions of liability set out in this Section and elsewhere in the Terms of Sale: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the Terms of Sale or in relation to the subject matter of the Terms of Sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of Events Outside Our Control.

We only supply the Products for your personal use. We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

16. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

17. Intellectual Property

You may access this website solely for your own personal use. By using this website you acknowledge and agree that all content (including but not limited to all images, text and graphics) are protected by copyright and design rights as applicable and that you may not use, copy or store any part of this site for any commercial or legal purpose.

18. General Terms

We will treat all your personal information that we collect in connection with your order in accordance with the Terms of our Privacy Policy.

Contracts under these Terms of Sale may only be varied by an instrument in writing signed by both you and us. We may revise these Terms of Sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these Terms of Sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these Terms of Sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these Terms of Sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these Terms of Sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these Terms of Sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these Terms of Sale.

Each contract under these Terms of Sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

These Terms of Sale contain the entire agreement and understanding of the parties in relation to the purchase of Products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of Products from our website; and each party acknowledges that no representations not expressly contained in these Terms of Sale have been made by or on behalf of the other party in relation to the purchase of Products from our website.

These Terms of Sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these Terms of Sale.


19. About Us

Our full name is Love Lane Boutique Ltd.

Our registered office and our principal trading address is 17 London Road, Newcastle-under-Lyme, Staffordshire, ST5 1LQ.

Our company is registered in England and Wales and our registration number is 09202024.

Our email address is [email protected].